Carat & Co. has a no return policy on all items including regular, sales, and final sale items.
All watches, jewelry, and accessories are sold with the manufacturer's warranty. Once a product is worn, it is no longer returnable and all claims will be subject to the conditions of the manufacturer's warranty.
Unworn items may be exchanged within 7 days of purchase.
All Products exchanged must be in original unworn condition and must be in the original manufacturing package (this includes an untempered manufacturer's warranty card, instructions, and diamond certificates). Any product that have been sized are non-refundable. Any scratches, damage, or other wear marks voids your ability to exchange. We are very strict about this.
DAMAGED OR DEFECTIVE ITEMS
If you receive a damaged or defective item, contact Carat & Co. within 7 days of purchase at 718-888-1178.