After the service
After a service is completed, manufacturers may warranty your item under any work performed for a minimum period of 12 months unless stated otherwise.
Black lacquer barrel, white lacquer cap with palladium trim
Humphrey Bogart silhouette with signature engraving
Articulated emblem patterned clip
Accepts S.T. Dupont rollerball refill
S.T. Dupont logo deeply engraved on central ring
Attention to Detail:
WARRANTY
When you purchase your new watch from Carat & Co., we ensure that your item is covered at least 2 years under the manufacturer warranty from any manufacturing defects.
Please note that the brand warranty that we offer does not cover the lifetime of the battery, normal wear and tear to case, pushers, crown, straps, bracelet, crystal, any damage to the watch resulting from physical/accidental abuse, lack of care, accidents (dents, broken crystal, etc), alterations or tampering from non-authorized centers and damage resulting from wear under conditions exceeding the watch manufacturer's water resistance limitations.
| Watch Brand | Manufacturer Warranty Coverage | Additional Warranty Coverage |
|---|---|---|
| Blancpain | 2 Years | |
| Breguet | 2 Years | |
| Bvlgari | 3 Years | |
| Cartier | 2 Years | Additional 6 Years with registration on Cartier Care |
| Chopard | 5 Years | Effective July 1st, 2020 |
| Corum | 2 Years | |
| Frederique Constant | 2 Years | |
| Glashütte Original | 2 Years | |
| Grand Seiko | 5 Years | Effective October 1st, 2021 |
| Gucci | 2 Years | |
| Hamilton | 2 Years | |
| IWC | 2 Years | Additional 6 Years with registration on IWC Care |
| Jaeger-LeCoultre | 2 Years | Additional 6 Years with registration on JLC Care |
| Jaquet Droz | 2 Years | |
| Longines | 2 Years (Quartz) 5 Years (Automatic) |
Effective August 1st, 2021 |
| Montblanc | 2 Years | |
| Omega | 5 Years | Effective July 1st, 2018 |
| Piaget | 2 Years | Additional 6 Years with registration on Piaget Care |
| Rado | 2 Years | |
| Seiko | 3 Years | |
| Tissot | 2 Years | Additional 1 Year for COSC certified watches |
| Vacheron Constantin | 2 Years | Additional 6 Years with registration on Vacheron Care |
| Zenith | 2 Years | Additional 1 to 2 Years with registration on Zenith-Watches.com |
NON-WARRANTY PRODUCTS
These include all jewelry items and any items that are no longer within the brand's specified warranty period or have voided the warranty agreement.
Items without an accepted warranty may be subject to service charge. When our customers entrust their service requests to us, it is our duty to provide the best possible service and prices to maintain the value of the timepiece or jewelry.
SERVICES
If you'd like to request for any repair or maintenance services, please contact us in the form below. Carat & Co. offers complimentary shipping and insurance from our store to the brand's service center for any purchases made with Carat & Co. that are still within the warranty period.
Customers who are unable to physically drop off their item to Carat & Co. will be responsible for their own shipping and insurance to our store. For customers sending their items to Carat & Co., until the item is received into our location, the item remains under the responsibility of the shipper and Carat & Co. is not liable for lost shipments.
Any customers needing service for items outside of the warranty period or not purchased at Carat & Co. will be responsible for a shipping charge to the respective service center.
When should I get a maintenance service?
Water-resistance timepieces are recommended to get checked yearly for a water-resistance check. A complete maintenance service of the watch is typically recommended after 5 years. If you notice any sudden changes in your watch's timekeeping, pushers/crown not operating, water moisture in dial, no energy in battery etc, we recommend you do a service immediately to prevent any further damage that can be costly to you down the road.
PROCESSING
SHIPPING
When will my order be fulfilled?
Our team asks for 1-3 business days to fulfill packages. Once your package has been fulfilled, an email will be sent confirming the tracking number.
Please note, we do not fulfill orders over the weekend and any expedited order placed after 12:00pm, will be fulfilled the following business day.
Any purchase over $50.00 is eligible for free USPS ground shipping. Purchases over $2,000 are eligible for complimentary express USPS shipping with insurance and signature confirmation. All shipments require signature upon delivery.
No code is necessary for either options, just choose free shipping at check out. Please note that we ONLY ship within the United States, we do not ship internationally.
UPS SHIPPING
You have the option to choose UPS as your carrier. Please note UPS delivery times below:
UPS Ground: One to Five Business Days
UPS 2nd Day Air®: Second Business Day
UPS 3 Day Select®: Third Business Day
UPS Next Day Air: One Business Day
All expedited orders need to be placed before 12:00pm EST to ship same day. If placed after 12:00pm EST, the order will ship out the following business day. We do not ship on weekends. Expedited orders placed on Friday after 12:00pm EST will ship Monday.
LOST PACKAGES
Carat & Co. is not liable for lost, damaged or tampered shipments when tracking dictates it has been delivered. Carat & Co. is not responsible for any delayed deliveries of packages due to the customer not being available for signature upon arrival, or due to any unforeseen weather, technical issues or circumstances within the shipping company
By ordering from our website, you are stating you agree to this policy.