Polaris Date

When you purchase your new watch from Carat & Co., we ensure that your item is covered at least 2 years under the manufacturer warranty from any manufacturing defects.    

Please note that the brand warranty that we offer does not cover the lifetime of the battery, normal wear and tear to case, pushers, crown, straps, bracelet, crystal, any damage to the watch resulting from physical/accidental abuse, lack of care, accidents (dents, broken crystal, etc), alterations or tampering from non-authorized centers and damage resulting from wear under conditions exceeding the watch manufacturer's water resistance limitations. 

NON-WARRANTY PRODUCTS 

These include all jewelry items and any items that are no longer within the brand's specified warranty period or have voided the warranty agreement.

Items without an accepted warranty may be subject to service charge. When our customers entrust their service requests to us, it is our duty to provide the best possible service and prices to maintain the value of the timepiece or jewelry. 

SERVICES

If you'd like to request for any repair or maintenance services, please contact us in the form below. Carat & Co. offers complimentary shipping and insurance from our store to the brand's service center for any purchases made with Carat & Co. that are still within the warranty period.

Customers who are unable to physically drop off their item to Carat & Co. will be responsible for their own shipping and insurance to our store. For customers sending their items to Carat & Co., until the item is received into our location, the item remains under the responsibility of the shipper and Carat & Co. is not liable for lost shipments. 

Any customers needing service for items outside of the warranty period or not purchased at Carat & Co. will be responsible for a shipping charge to the respective service center.

When should I get a maintenance service?
Water-resistance timepieces are recommended to get checked yearly for a water-resistance check. A complete maintenance service of the watch is typically recommended after 5 years. If you notice any sudden changes in your watch's timekeeping, pushers/crown not operating, water moisture in dial, no energy in battery etc, we recommend you do a service immediately to prevent any further damage that can be costly to you down the road.