Privacy Policy

INTRODUCTION

This Privacy Policy is intended to help you better understand how we collect, use and store your personal information when you visit our website, use our services, or access the features on this website that we own or control, including from a computer or mobile phone. This Privacy Policy also governs the use of Personal Information we obtain from you from any third party site or application where we post content or invite your feedback or participation, including, but not limited to, Facebook, Instagram, and YouTube. We cannot control the privacy policies or practices of websites or of companies that we do not own or control, and cannot control the actions of people we do not employ or manage. We may update this Privacy Policy from time to time in order to reflect any changes in accordance to the law. We may disclose your Personal Information if we are required by law to do so or if you violate our Terms of Service.

INFORMATION WE COLLECT

When you browse our website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. As you browse the website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the website, and information about how you interact with the website.

Our Newsletter is hosted by MailChimp. When you sign up for our Newsletters, we collect personal information submitted by you such as name, email address, and any other information you may provide us. By signing up for our Newsletter, you agree to our Privacy Policy as well as Mailchimp's.

Our website is hosted by Shopify. When you purchase something from our online store, we collect the personal information you give to us such as your name, email, and address.

Our online Maison Seal on our homepage is owned by Richemont North America, Inc. The Seal shall collect standard anonymous user and behavioral data using Google Analytics such as but not limited to the following below (this analytical information will be shared with Richemont):
• Number of users in a defined timeframe
• Number of sessions
• Number of sessions per user
• Pageviews
• Avg Session Duration
• New Visitors vs Returning Visitors
• Demographics of Audience
• Language
• Country
• City
• Age
• Gender
• Used system of Audience
• Browser
• Operating System
• Service Provider
• Mobile
• Audience Behavior
• User Flow

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

According to Shopify's Privacy Policy:

Shopify collects your name, email, shipping and billing address, payment details, company name, phone number, IP address, information about orders you initiate, information about the Shopify-supported merchant stores that you visit, and information about the device and browser you use.

We use this information to provide our merchants with the Services, including supporting and processing orders, risk and fraud screening, authentication, and payments. We also use this information to improve our Services.

If you opt into Shopify Pay, we store and use this information to pre-fill your checkout information. We additionally use this information to help customize and improve your experience when you visit a merchant store by presenting to you goods and service that are more likely to be of interest to you.

HOW DO WE USE YOUR PERSONAL INFORMATION

We collect and use your Personal Information to fulfill orders, process payment, arrange for shipping and returns, and provide any services to you. We also use Personal Information to communicate with you and personalize your user experience. We use this information to screen for potential risk and fraud.

In aggregate, we will use your Personal Information to improve our website and customer service while studying how users as a group use the services and resources provided on our website.

If applicable, we may send you promotional updates about our store, new products and other related updates. We use these information to verify your account, to enhance our Services, and answer any questions you may have. MailChimp may also collect some personal information about you that you provided by agreeing to sign up for our Newsletter.

SHARING YOUR PERSONAL INFORMATION

Shopify works with a variety of third parties and service providers to help provide our merchants with the Services and we may share personal information with them to support these efforts. We also use Google Analytics to help us understand how our customers use our website. You can opt-out of Google Analytics here.

We also may disclose your Personal Information in response to lawful requests by public authorities, and to meet national security or law enforcement requirements; and to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Read more on Shopify's Privacy Policy.

EUROPEAN POLICY RIGHTS

Please note, at this time we only ship within the USA. If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

INFORMATION SECURITY

To protect your Personal Information, we take precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

DATA RETENTION

We will retain your Personal Information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required by law.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

CHANGES

We reserve the right to modify this privacy policy at any time without notification, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

CONTACT US

For more information or if you have questions or comments, please contact us by e‑mail at webmaster@caratco.com.

Last updated December 8, 2020